Refund Policy & Terms of Service for Refined + Golden Templates
Refund Policy
Digital downloads, made simple — and final.
Due to the instant nature of digital products, all purchases are non-refundable.
Once your order is placed and the files are delivered, we're unable to process refunds, returns, or exchanges — even if you haven't downloaded the product yet. We recommend reviewing the product details carefully before purchasing and reaching out with any questions beforehand.
If you experience any issues accessing your files or have trouble downloading, I'm always happy to help.
Need support? Please get in touch at hello@refinedgolden.com
Thank you for supporting a small, veteran, minority & woman-owned business.
Template License & Usage Rights
What You're Purchasing
When you purchase a template from Refined + Golden, you receive a personal use license — a non-exclusive, non-transferable right to use the template for your own business or personal project.
You May:
Customize colors, fonts, images, text, and content to fit your brand
Use the template for one website that you own and operate
Make unlimited edits and modifications for your own use
Use the template for your business, blog, portfolio, or personal project
You May Not:
Use the template to build websites for clients (web designers/agencies need a separate commercial license)
Resell, redistribute, give away, or share the original template files (even if modified)
List the template or modified versions on template marketplaces or similar platforms
Share download links or login credentials to the template files with others
Use the template across multiple businesses or websites you own (one purchase = one website)
Claim the template design as your own original work or remove attribution where required
Use the template to create competing template products
Need to Use This for Client Work?
If you're a web designer, VA, or agency looking to use this template for client projects, please contact us at hello@refinedgolden.com about purchasing a Commercial License.
Ownership & Copyright
You own the final customized website or project you create using the template.
Refined + Golden retains ownership of the original template design, structure, and code. All templates are protected by U.S. and international copyright law.
By purchasing, you acknowledge that you're purchasing a license to use the template, not ownership of the design itself.
Terms of Service
Introduction to Our Terms of Service
Thank you for choosing Refined + Golden for your web design template needs. These Terms of Service outline the rules and guidelines for using our digital products and services. By accessing our website and purchasing our templates, you agree to comply with these terms to ensure a seamless experience for all users.
Disclaimers
Use of Hypothetical Examples
All sample language, hypothetical scenarios, prompts, or illustrative examples provided within this website, its templates, or related materials are fictional and created solely for demonstration purposes. They do not reference, depict, or represent any actual individual, business, complaint, claim, dispute, or legal matter. Any similarity to real persons, businesses, or events is purely coincidental and not intended to imply endorsement, criticism, or factual accuracy.
Printing & Sizing Disclaimer
All business card templates are provided at standard U.S. business card dimensions (3.5 in × 2 in). Final printed results may vary due to printer requirements, bleed settings, trim allowances, color profiles, and print production processes. The seller is not responsible for printing discrepancies, trimming variations, or final print quality. Users are responsible for confirming printer specifications prior to ordering.
Technical Compatibility
Templates are designed for specific platforms (Squarespace, Canva, etc.) as indicated in product descriptions. Refined + Golden is not responsible for compatibility issues arising from platform updates, third-party plugin conflicts, or user modifications. While we strive to keep templates updated, we cannot guarantee compatibility with all future platform changes.
Acceptance of Terms
Acceptance of Terms and Conditions
By using our website and services, you confirm that you have read, understood, and agree to these Terms of Service. If you do not agree with any part of these terms, please refrain from using our site and purchasing our products.
User Responsibilities
Your Responsibilities as a User
As a user of Refined + Golden, you are responsible for ensuring that your use of our templates complies with all applicable laws and regulations. You agree not to misuse our products, including but not limited to unauthorized distribution or modification of our templates in violation of the license terms above.
Intellectual Property Rights
Intellectual Property Rights and Usage
All templates and content provided by Refined + Golden are protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive license to use our templates for your personal or business projects as outlined in the "Template License & Usage Rights" section above. You may not claim ownership of the original template designs or redistribute them without permission.
Payment and Refund Policy
Payment Terms and Refund Policy
All purchases are processed securely through our payment gateway. Due to the nature of digital products, we do not offer refunds or exchanges once a template has been downloaded. Please ensure you review product details before making a purchase.
Limitation of Liability
Limitation of Liability
Refined + Golden is not liable for any damages resulting from the use or inability to use our templates. By using our products, you acknowledge that you do so at your own risk and that we are not responsible for any direct or indirect losses, including but not limited to: loss of profits, loss of data, business interruption, or any consequential damages arising from template use.
We do not guarantee that templates will be error-free, uninterrupted, or compatible with all systems and configurations. Your sole remedy for dissatisfaction with any template is to cease using it.
Changes to Terms
Changes to Our Terms of Service
Refined + Golden reserves the right to modify these Terms of Service at any time. We will notify users of significant changes via email or on our website. Continued use of our services after changes constitutes acceptance of the new terms.
Violation of Terms
If we discover that you have violated the license terms (such as by reselling or redistributing templates), we reserve the right to:
Revoke your license to use the template(s)
Pursue legal action for copyright infringement
Ban you from future purchases
Contact Us
If you have any questions about this Refund & Terms Policy, you can contact us:
By email: hello@refinedgolden.com
Last Updated: January 25, 2026